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ITIL 4® Foundation
ITIL 4® Foundation $100.00

Customer Relationship Management

$100.00

Fastrack your career with the best CRM course and learn to create the most effective strategies for building strong customer relationships.

  • Free pre-assessment and first 2 lessons
  • 14+ Interactive Lessons
  • Accessible on mobile and tablet too
  • Certificate of completion
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Description

About This Course

This Customer Relationship Management training course is especially designed to equip you with the skill sets needed to retain customers, boost sales, and strengthen the business. Most successful businesses thrive on the benefits of CRM implications that include improved customer satisfaction and experiences. This Customer Relationship Management training course covers the fundamentals of the CRM lifecycle, through customer acquisition, retention, and growth. Explore the key topics like lead management, opportunity management, and sales forecasting in detail. Discover the CRM technologies and tools, and their integration into operations and data management. Grasp the learnings from compliance regulations, industry best-practices and the ethical use of CRM software training.
 

Skills You’ll Get

  • Understanding the fundamentals and lifecycle of CRM
  • Managing customer relationships, retention and growth
  • Analyzing data for insightful solutions
  • Knowledge of the evolving data management landscape
  • Managing sales, forecasting and lead generation
  • Understanding upcoming CRM trends, challenges and opportunities 
  • Resolving customer issues and improving satisfaction
  • Developing CRM strategies to meet the business needs