Customer Relationship Management
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Artificial Intelligence for Business (AIBIZ)
Artificial Intelligence for Business (AIBIZ) $100.00

ITIL 4® Foundation

$100.00

Join the ITIL 4 Foundation course to expand your knowledge and project management skills for technology enabled products and services

  • Free pre-assessment and first 2 lessons
  • 6+ Interactive Lessons
  • Accessible on mobile and tablet too
  • Certificate of completion
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Description

About This Course

The ITIL 4 Foundation certification training is a comprehensive learning program with expert guidance for understanding the core concepts of ITIL 4 Framework. This ITIL V4 Foundation training teaches you the fundamentals of Service Value System (SVS) and the four dimensions of service management. You’ll be learning about the interconnected elements of people, processes, technology, and value streams for better service management. Explore the industry-wide best practices for General Management, Continual Improvement, Service Level Management, Technical Management and more. Besides having the opportunity to learn the ITIL 4 Foundation study guide from expert instructors (optional), you’ll also have access to our interactive lessons, practice exams and flashcards for a comprehensive learning experience.
 

Skills You’ll Get

  • Understanding of the structure and framework of ITIL 4
  • Knowledge of the 4 dimensions of service management
  • Value creation and delivery though IT services
  • Input & output of service value chain
  • Accessing the value, outcome, cost & risk of the service management system
  • Applying ITIL 4 Foundation concepts to identify & resolve issues
  • Identify key areas to improve IT delivery service